ServiceNow Administrator
- Mindpec Solutions
- 5 - 8 years
- Mumbai
- 3 months ago
- Email to a friend
- Report this job
Job Description
We are seeking an experienced ServiceNow Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and ServiceNow Administration.
Key Responsibilities
- Administer and maintain the ServiceNow platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management.
- Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements.
- Design, develop, and maintain reports and dashboards within ServiceNow to support operational, management, and compliance needs.
- Monitor platform performance and ensure high availability, reliability, and data integrity.
- Collaborate with stakeholders to gather requirements, troubleshoot issues, and implement enhancements.
- Perform regular platform upgrades and patching, ensuring compatibility and security.
- Manage user roles, groups, and permissions to maintain proper access controls.
- Document configurations, processes, and procedures for ongoing support and knowledge sharing.
- Support integration of ServiceNow with other enterprise systems as needed.
- Provide end-user training and support on ITSM modules, reporting, and dashboard features.
Required Skills & Qualifications
- Bachelors degree in Computer Science, Information Technology, or a related field.
- 5-8 years of experience as a ServiceNow Administrator, with proven expertise in ITSM modules.
- Strong experience in creating and managing ServiceNow reports and dashboards.
- Proficiency in ServiceNow configuration, including workflows, business rules, UI policies, and notifications.
- Solid understanding of ITIL processes and ITSM best practices.
- Experience with user and access management in ServiceNow.
- Strong analytical, problem-solving, and communication skills.
- Experience documenting technical processes and procedures.
Preferred Qualifications
- ServiceNow System Administrator certification.
- Experience with ServiceNow Performance Analytics.
- Familiarity with ServiceNow integrations (REST/SOAP APIs).
- Knowledge of scripting languages (JavaScript, GlideScript) within ServiceNow.
- Experience working in large, complex enterprise environments.
- ITIL Foundation certification or higher.
- Experience with additional ServiceNow modules (ITOM, HRSD, etc.).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Mindpec SolutionsLocation(s): Mumbai
Keyskills: ServiceNow ITSM
Similar positions
Mindpec Solutions
Company Description:Tekskills is a leading IT company which offers cost effective and quality software solutions and consultancy services. Our service portfolio includes on site project management, IT Infra services, onsite consultancy, Off-shore IT & ITES services, product and application devel...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in