Service Delivery Ops Analyst
- Accenture
- 3 - 5 years
- Mumbai
- 3 months ago
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Job Description
About The Role
Skill required: Talent Development- Architect - Knowledge Management
Designation: Service Delivery Ops Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients. Talent Development- ArchitectKnowledge Management (KM) is the process of capturing, organizing, storing, and disseminating an organizations intellectual assets, including information, skills, and experiences, with the goal of facilitating efficient decision making, innovation, and collaborative problem solving.
What are we looking for?
Written and verbal communicationEducationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/MathematicsWork Experience5+ years experience preferably in the learning industry.Critical ThinkingProblem ManagementWorking inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas good knowldege of HTML5, CSS3, JavaScript, XMLStrong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICC
Roles and Responsibilities: Responsible for developing the courses as per the templates provided using different authoring tools.Expected to have good knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Expected to explore and learn the new authoring tools/ platforms available.Work in collaboration with ID and media team to develop and deliver the courses.Responsible for reporting status of work/tasks assigned to them with leads/ stakeholders. Qualification Any Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Mumbai
Keyskills: css aicc javascript scorm html storyboarding service operations articulate storyline wbt articulate photoshop knowledge management talent development instructional design successfactors ilt service delivery lectora saba delivery operations
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