HR Service Delivery Associate
- VDart Software
- 1 - 4 years
- Bengaluru
- 3 months ago
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Job Description
Job Title:
HR Service Delivery Associate Employee and Labor Relations
Required Skills:
- Core Area: Employee Services Employee and Labor Relations
- Specialization: Query/Case Management, Leave of Absence Administration, Employee Relations
Qualifications:
- Any Graduation
- Experience: 1 to 3 years (Minimum 3 years preferred for Leave of Absence experience)
About the Role:
The role focuses on improving workforce performance and productivity by providing comprehensive employee service support. You will handle queries, manage employee leave cases, ensure compliance with labor laws, and contribute to process improvement initiatives within HR operations.
Key Responsibilities:
- Process incoming requests received through email, contact center, or HR applications (e.g., ServiceNow, Workday).
- Handle employee queries and service requests related to Leave of Absence (LOA), payroll, and general HR support.
- Verify eligibility, track leave status, and provide support services to employees on leave.
- Manage and maintain confidential employee data, ensuring compliance with data security policies.
- Provide information, advice, and guidance to employees, managers, and HR partners on HR policies and regulations.
- Understand and apply relevant labor laws, including FMLA, HIPAA, and ADA.
- Maintain process documentation, workflows, and ensure SLA adherence.
- Identify and escalate potential issues or delays, taking remedial action when necessary.
- Generate and share reports with stakeholders (e.g., Payroll, Benefits Teams) within agreed timelines.
- Participate in process improvement and operational excellence initiatives.
- Ensure compliance with client and legal requirements related to HR practices and leave management.
Required Experience and Knowledge:
- Minimum 3 years of experience in Leave of Absence (LOA) administration.
- Hands-on experience with Workday and ServiceNow applications.
- Strong understanding of US regulations on LOA and accommodation.
- Prior experience handling policy discussion calls on FMLA, HIPAA, and ADA.
- Knowledge of HR processes, employee relations, and labor compliance.
Key Skills and Competencies:
- Strong written and verbal communication skills
- Analytical thinking and problem-solving ability
- Critical thinking and decision-making
- Multi-tasking and time management
- Team collaboration and result orientation
- Proficiency in MS Office (Excel, Word, Outlook)
- Ability to manage confidential and sensitive information professionally
Work Environment:
- Individual contributor role within a collaborative team setup.
- Requires flexibility to work in rotational shifts.
- Decisions primarily impact own work, with detailed instructions provided for new assignments.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR Operations - OtherEmployement Type: Full timeContact Details:
Company: VDart SoftwareLocation(s): Bengaluru
Keyskills: Hr Service Delivery Leave Of Absence LOA Employee Verification HR Operations Attendance Management Hr Shared Services Employee Life Cycle Onboarding Exit Process Background Verification
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