Banking process, Technical Support, Team Lead, @ Inspiration Manpower

Job Description

Job Title: Technical Support Executive Voice Process

Location: Bangalore

Job Type: Full-Time / Rotational Shifts / Remote or Onsite

Experience: 0 to 6 years

Salary: 800000

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Job Summary:

We are seeking a dedicated and customer-focused Technical Support Executive to handle voice-based support queries. The role involves troubleshooting technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction via inbound or outbound calls.

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Key Responsibilities:

• Answer inbound calls and assist customers with technical issues related to software, hardware, or services.

• Provide step-by-step solutions over the phone in a clear and concise manner.

• Record customer interactions and details accurately in CRM/ticketing tools.

• Escalate unresolved issues to appropriate internal teams when necessary.

• Follow up with customers to ensure their issues are resolved to satisfaction.

• Meet or exceed performance metrics such as first-call resolution, call handling time, and customer satisfaction scores.

• Stay updated with product knowledge and process changes.

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Required Skills & Qualifications:

• Excellent verbal communication skills in English (and any regional language if applicable).

• Ability to communicate technical information to non-technical users.

• Good problem-solving and analytical skills.

• Familiarity with Windows/Mac OS, networking, and common software applications.

• Prior experience in a call center or technical support environment is a plus.

• Bachelors degree or equivalent; technical diploma is advantageous.

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Preferred Attributes:

• Patience and empathy when dealing with frustrated users.

• Ability to work under pressure and manage high call volumes.

• Flexibility to work in rotational shifts, including night shifts and weekends.

  Contact point : Aditya - hidden_mobile / hidden_mobile / hidden_mobile / hidden_mobile / hidden_mobile / hidden_mobile

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   technical support banking process voice process customer service customer care inbound process process assurance outbound sales customer retention senior associate