Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Helpdesk Executive @ Cushman

Home > Facility Management

 Helpdesk Executive

Job Description

Responsibilities

  • Provide first level contact and convey resolutions to TMs issues
  • Circulate day to day activities and Events
  • Support Space queries
  • Support TMs attendance and maintain leave trackers
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk TMs through problem solving process
  • Follow up with TMs, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed TMs expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
  • Follow Standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Responding to Queries of Staff in person or through Chat, email or Phone on all company supported applications.
  • Redirect problem to correct resource
  • Serve as liaison between Residents and the Staff to resolve issues.
  • Follow up with Residents and management to ensure complete resolution of issues and document Resolutions for further reference
  • Prepare Weekly Activity Report about Issues raised by the residents and proper action taken on it by the respective department
  • Resolve technical problems with Local area networks and Wide area networks.
  • Identify and escalate situation requiring urgent attention
  • Track & route problems and requests
  • Share weekly helpdesk data in excel

Requirements and skills

  • Proven working experience in providing Help Desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

Preferred candidate profile


Male and Female both can Apply

Job Classification

Industry: Facility Management Services
Functional Area / Department: Administration & Facilities
Role Category: Facility Management
Role: Facility Management - Other
Employement Type: Full time

Contact Details:

Company: Cushman
Location(s): Hyderabad

+ View Contactajax loader


Keyskills:   Soft Services Help Desk Operations Helpdesk Management Facility Management

 Fraud Alert to job seekers!

₹ -4 Lacs P.A

Similar positions

Executive Assistant

  • Arcadis
  • 1 - 2 years
  • Bengaluru
  • 14 days ago
₹ Not Disclosed

Sr. Executive/AM - Food & Beverages

  • Goldi Solar
  • 5 - 10 years
  • 25 days ago
₹ 4-9 Lacs P.A.

Executive Support Associate

  • Accenture
  • 0 years
  • Noida, Gurugram
  • 2 mths ago
₹ Not Disclosed

Executive Support Associate

  • Accenture
  • 0 - 2 years
  • Bengaluru
  • 2 mths ago
₹ Not Disclosed

Cushman

Company DetailsCushman oamp Wakefield