Client Support Associate @ Lifecell

Job Description

We are looking for a proactive and detail-oriented Key Accounts Associate to manage the end-to-end diagnostic order process for our prestigious KOL (Key Opinion Leaders) and FMC (Fetal Medicine Club) clients. This is a critical role serving as the single point of contact (SPOC), ensuring superior service delivery and robust client relationship management.

Role & responsibilities

• Order Management: Oversee diagnostic orders from initiation to completion for KOL/FMC clients.
• TAT & Escalation: Proactively monitor Turnaround Time (TAT), flag potential breaches, and drive resolution.
• Client Engagement: Build strong client rapport through regular updates, reviews, and personalized support.
• Issue Resolution: Manage tickets via tools like ServiceNow/Zendesk/Jira, ensuring closure within SLAs.
• Reporting: Prepare and share MIS reports on order status and TAT compliance using Advanced Excel (Pivot Tables, VLOOKUP, Dashboards).
• Coordination: Collaborate seamlessly with internal teams (Operations, Lab, Logistics) for smooth service.

Preferred candidate profile

• Bachelors degree in Healthcare, Business Administration, or related field.
• 1-3 years of experience in Account Management, Client Servicing, or Healthcare Operations.
• Prior experience handling KOL/FMC clients in diagnostics/healthcare is highly preferred.

How to Apply

Interested candidates are requested to share your resume to the email below.

Email your resume to: ra**********r@li*****l.in

Contact (Call & WhatsApp) HR Rasigapriya: 8754226***

(Only during office hours: Monday to Friday, 10:00 AM - 5:30 PM)

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Keyskills:   Customer Support Query Handling Strong Communication Skills