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Customer Success Manager (APAC) @ Black Duck Software

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 Customer Success Manager (APAC)

Job Description

The Customer Success Manager serves as a trustworthy advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Black Duck solutions. You will leverage your strong customer management, business and sales acumen, and technical skills to ensure you build trusted relationships with the customer to ensure a continuous positive relationship with Black Duck.
Acting as a trusted advisor and coach, you will be responsible to define and measure / confirm the realization of our customers business goals through the use of our solutions. The ideal candidate will have experience in enterprise software, a consultative approach to working with C level executives, and a passion for customer advocacy .
Responsibilities
  • Develop and maintain durable relationships at all levels within the customer organization
  • Develop technical proficiency with all solutions
  • Be the customers single point of contact throughout the entire customer life cycle (sales, implementation, adoption, proficiency, expansion)
  • Advocate for the customer by working closely with professional services, product management, customer support, and sales teams
  • Develop, deliver, and execute customer success plans which outline critical success factors and measures for success
  • Drive customer adoption through training and development of best practices to continually create incremental value
  • Monitor the adoption rates of assigned accounts; help align customer use cases with their business purposes
  • Maintain steady customer retention rates aligned with corporate goals
  • Partner with sales by identifying new business opportunities for expanding the footprint
  • Capacity to learn the software development lifecycle and application security
Qualifications and Experience
  • 4+ year s account management, customer success, or sales engineer experience in the enterprise software space
  • Able technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, and help the customer achieve technical success
  • Understanding of the software development lifecycle, application security, and/or related field
  • Experience with the development, execution, and overview of account plans
  • Proven executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership
  • Excellent verbal and written communication and in-person and virtual presentation skills
  • Ability to work unsupervised and to collaborate effectively across functions
  • Able to travel nationally up to 10% of the time when permissible
  • Fluency in English language is required
Education and Certifications
  • Bachelors degree in Computer Science or Engineering

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Black Duck Software
Location(s): Bengaluru

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Keyskills:   Product management Sales Customer retention Software development life cycle Account management Customer support Application security Open source Enterprise software

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Black Duck Software

\n\n A group company of HIRA GROUP, RR ISPAT (A Unit of Godawari Power and Ispat Limited) is a forward integration company of GPIL. It was established in 1999 with a vision of becoming the most trusted brand of Steel in Central India. Justifying the very essence of Group Tagline GROWING STRONGER TO...

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