Specialist - Infrastructure Support
- Keka Technologies
- 3 - 8 years
- Hyderabad
- 8 months ago
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Job Description
Designation: Specialist - Infrastructure Support/IT Support
Key Responsibilities
Manage, configure, and monitor Sophos Firewalls (XG, XGS series).
Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud).
Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP.
Provide Level 2 support for network, server, and security-related incidents.
Conduct firewall policy updates, firmware upgrades, VPN setup and monitoring.
Monitor network traffic and performance, optimize throughput and security.
Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning.
Manage user accounts and permissions in AD.
Collaborate with Level 1 and Level 3 teams to resolve escalated issues.
Create and maintain documentation for configurations, procedures, and infrastructure.
Participate in audits and compliance efforts related to IT infrastructure.
Required Skills & Experience:
- 3+ years of experience in IT support or network administration.
- Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs.
- Solid hands-on experience with Ruckus WiFi systems - access point deployment, SmartZone controller management.
- Proficiency in Windows Server administration - Active Directory, GPO, DNS/DHCP.
- Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols.
- Experience with system monitoring tools and ticketing systems.
- Excellent troubleshooting and analytical skills.
- Strong communication and documentation abilities.
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Keka TechnologiesLocation(s): Hyderabad+ View Contact
Keyskills: Network administration WAN VPN IT support LAN Active directory DNS Firmware DHCP Firewall
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keka Technologies Pvt Ltd About Us: Keka has grown super-fast to become the leading HR Tech product, thanks to our people and customers. We are here to transform businesses in India by empowering HR and employees with right tools, so they can focus on doing their best. We are unstoppable and ar...
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