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Lead Administrator - L2 @ Wipro

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 Lead Administrator - L2

Job Description

 Role Purpose :Intune   Were looking for a Microsoft Intune SME Tech Engineer to: 
  • Develop and maintain Surface release builds, including validation processes, deployment automation, and comprehensive technical documentation to support consistent and scalable rollouts.
  • Provide third-line engineering support for escalated issues related to Microsoft Intune, Windows Autopilot, and Windows OS, working closely with L3 operations teams to resolve complex technical challenges.
  • Design, build, and maintain a structured knowledge base, including technical documentation, troubleshooting guides, and end-user support articles to promote self-service and reduce support overhead.
  • Identify, document, and implement workarounds for known issues, while continuously improving operational processes through scripting, automation, and workflow optimization.
  • Collaborate with security and compliance teams to support endpoint hardening, reduce risk exposure, and ensure alignment with organizational security standards.
  • Customize and manage Windows OS builds, including branding, provisioning logic, and seamless integration with Autopilot and Azure Active Directory environments.
  • Create and manage Intune Configuration Profiles, Compliance Policies, Microsoft Defender settings, Firewall rules, and other mobile device management (MDM) controls to enforce consistent device configurations.
  • Oversee the full lifecycle of Windows devices, from provisioning to retirement, with additional experience in managing iOS, iPadOS, and macOS devices considered a plus.
  • Package and deploy enterprise applications using PowerShell App Deployment Toolkit (PSADT), ensuring automation, version control, and rollback capabilities are in place.
  • Implement and monitor patch management and vulnerability remediation strategies, ensuring timely updates and alignment with security best practices.
  • Design and support certificate-based authentication workflows using SCEP and NDES for both user and device scenarios.
  • Develop automated solutions to enforce compliance policies and streamline policy deployment using Intune and related tools.
  • Skilled in PowerShell for scripting, automation, application packaging, and system configuration.
  • Conduct performance tuning and capacity planning to ensure the scalability and reliability of Intune services and related infrastructure.
  • Perform proactive monitoring and health checks of Intune deployments to detect and resolve issues before they impact end users.
  • Collaborate with cross-functional engineering and operations teams to improve the overall user experience and drive innovation in endpoint management.
  • Develop and execute test plans to validate new features, updates, and configurations within the Intune environment before production rollout.
  • Provide mentorship and technical guidance to junior engineers, fostering a culture of continuous learning and collaboration.
  • Analyze performance metrics and operational data to identify trends, generate insights, and recommend improvements to optimize endpoint management strategies.

    • Team Management
  • Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
  • Talent Management
  • Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
  • Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation
  • Mandatory
    Skills:
  • EMM Intune . Experience8-10 Years .

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: System Administrator / Engineer
    Employement Type: Full time

    Contact Details:

    Company: Wipro
    Location(s): Hyderabad

    + View Contact

    Keyskills:   emm performance tuning intune powershell azure active directory documentation system configuration ios patch management scep talent management performance review end user recruitment firewall troubleshooting onboarding performance management

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