Hiring for Service Delivery Lead - Japanese
- Capgemini Technology
- 5 Positions
- Bengaluru
- 3 months ago
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Job Description
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Lead and manage Major Incident, Problem, and Change Management processes
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Act as the primary point of contact during major incidents and coordinate resolution efforts
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Perform root cause analysis and maintain the Known Error Database
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Conduct CAB and ECAB meetings to ensure change compliance
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Ensure service level management and adherence to ITIL standards
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Collaborate with cross-functional teams for process consulting and stakeholder communication
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Support audits, compliance checks, and escalation management
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Drive continuous improvement in service delivery
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4 to 6 years of experience in IT Service Management
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Strong knowledge of ITIL framework ITIL v4 preferred
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Hands-on experience in Incident, Problem, and Change Management
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Familiarity with Microsoft Identity Manager MIM and identity lifecycle operations
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Proficient in tools like ServiceNow, BMC Remedy
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Strong communication, stakeholder, and people management skills
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Experience in process consulting and release management
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JLPT N3 certification preferred for Japanese language support
- Opportunity to lead critical ITSM processes in a dynamic enterprise environment.
- Exposure to global stakeholders and high-impact service delivery.
- Continuous learning and certification support in ITIL and service management tools.
- Collaborative culture focused on innovation and operational excellence.
Capgemini is hiring a Service Delivery Lead to manage and drive excellence across IT Service Management processes. This role offers the opportunity to work in a global environment with exposure to major incidents, stakeholder management, and continuous service improvement.
Location: Mumbai, Pune, Bengaluru
Experience: 4 to 6 years
Industry: IT Services and Consulting
Job Type: Full Time
Shift: Open to working in 24x7 shifts
Certification Preferred: JLPT N3 (Japanese language)
Key Responsibilities:
Candidate Profile:
What You Will Love Working Capgemini
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Embedded / System SoftwareFunctional Area: Not SpecifiedRole/Responsibilies: Hiring for Service Delivery Lead - JapaneseContact Details:
Company: Capgemini TechnologyLocation(s): Bengaluru
Keyskills: bmc remedy japanese servicenow itil manager
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Capgemini Technology
Capgemini Technology Services India Limited Capgemini in India is over 85,000 people strong across nine cities (Mumbai, Bangalore, Gurgaon, Noida, Gandhinagar, Hyderabad, Pune, Kolkata and Chennai - Trichy and Salem). A pioneer in the IT industry, Capgemini has over 45 years of global expertise ...
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