Senior Executive Voice Process (Night Shift)
- Korcomptenz
- 3 - 6 years
- Chennai
- 3 months ago
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Job Description
Job Summary:
We are seeking a seasoned and customer-centric Senior Executive Voice Process professional with over 4 years of experience in handling international voice-based customer service or technical support. The role demands excellent communication skills, attention to detail, and a proactive attitude to resolve customer issues in a timely manner.
Job Title: Senior Executive Voice Process (Night Shift)
Location: Chennai, Tamil Nadu
Experience: 4+ years
Shift: Night Shift (US/International Process)
Employment Type: Full-time
Key Responsibilities:
- Handle inbound and outbound customer calls for international clients (primarily US-based).
- Resolve customer queries, complaints, or requests efficiently while ensuring customer satisfaction.
- Maintain up-to-date knowledge of process policies, client products/services, and customer handling protocols.
- Escalate complex issues to supervisors when necessary and follow up to ensure resolution.
- Achieve individual targets for call quality, resolution time, and customer satisfaction scores.
- Document all call details accurately in the CRM/system.
- Collaborate with peers and support teams for continuous process improvement.
- Train or mentor junior team members as needed.
Required Skills & Qualifications:
- Minimum of 4 years experience in international voice process (customer service, technical support, or collections).
- Excellent verbal communication skills in English (neutral or US accent preferred).
- Strong listening, empathy, and conflict resolution skills.
- Comfortable working in a fast-paced, high-pressure environment.
- Familiarity with CRM tools and call center software is a plus.
- Graduate in any discipline; additional certifications in customer service are an advantage.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: KorcomptenzLocation(s): Chennai
Keyskills: Technical Voice Process International Voice Process International BPO
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Korcomptenz
KORCOMPTENZ pronounced Core Competence, is an integrated technology transformation provider, helping organizations enable their business by engaging customers and prospects and accelerating results. We provide a comprehensive suite of web, mobile apps and marketing technology services, enterprise r...
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