This role will cover operational support, troubleshooting, implementing changes, and following Change Request (CR) processes while collaborating with global teams. The candidate must have hands-on expertise with Palo Alto Firewalls, SilverPeak SD-WAN, Prisma SD-WAN and Access, Cisco Meraki (Switches/APs), and Catalyst series switches , as well as experience in hybrid network environments.
Key Responsibilities
Manage and support the global network infrastructure , covering offices across APAC, EMEA, and North America.
Provide operational support and troubleshooting for Palo Alto Firewalls, Prisma SD-WAN, SilverPeak, Cisco Catalyst, and Meraki networks .
Administer and optimize LAN, WAN, WLAN, and Data Center network components.
Perform incident, problem, and change management aligned with ITIL best practices.
Review and execute Change Requests (CRs) , ensuring minimal business disruption.
Work closely with global teams to implement network upgrades, migrations, and integrations .
Manage firewall rules, security policies, and VPN tunnels , ensuring compliance with corporate and regulatory standards.
Support wireless networks (Meraki, Aruba) and troubleshoot access-related issues.
Ensure network monitoring, performance tuning, and capacity planning .
Lead and mentor junior engineers, providing technical guidance and escalation support .
Document network diagrams, configurations, processes, and procedures.
Participate in on-call and rotational shift support (24x7 operations) .
Required Skills & Experience
10+ years of hands-on experience in global enterprise network operations.
Familiar with network monitoring tools (e.g., LogicMonitor, PRTG, SolarWinds, or equivalent).
Experience with firewall rule reviews, policy audits, and security compliance .
Experience working in financial services/investment banking (preferred).
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication skills with the ability to coordinate across global teams.
Certifications (Mandatory / Preferred)
CCNA, CCNP (Mandatory)
CCIE (Preferred)
Palo Alto Networks Certification (PCNSE/PCNSA)
Aruba Certification (ACMP/ACMA or higher)
ITIL Foundation (preferred)
Work Environment
Rotational shifts supporting 24x7 global operations .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network ArchitectEmployement Type: Full time