Senior Manager
- Narayana Hrudayalaya
- 5 - 10 years
- Bengaluru
- 3 months ago
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Job Description
Job Purpose and Scope
To lead and expand Narayana Healths international patient services and medical value travel business with a strong focus on Africa. The role involves developing partnerships, driving patient acquisition, and ensuring seamless end-to-end patient experiences while building the hospitals brand internationally.
Key Responsibility Statement
1. Business Development & Partnerships
- Identify and pursue new business opportunities across Africa and other focus geographies.
- Build and sustain relationships with hospitals, medical institutions, government bodies, facilitators, embassies, and referral networks.
- Develop corporate tie-ups and strategic collaborations to increase patient inflow and strengthen Narayana Healths global footprint.
2. International Patient Acquisition & Services
- Drive patient acquisition through effective engagement with local partners and referral channels.
- Ensure seamless coordination of the patient journeyincluding visa support, travel assistance, treatment planning, and discharge follow-up.
- Collaborate with clinical and non-clinical teams to deliver superior patient experience across all touchpoints.
3. Market Development & Brand Promotion
- Promote Narayana Health as a leading medical value travel destination in African and other international markets.
- Plan and execute roadshows, digital campaigns, outreach programs, and patient education initiatives.
- Monitor competitor activities and market trends to provide insights for business strategy and differentiation
4. Reporting, Training & Continuous Improvement
- Prepare regular reports on business performance, patient inflow, and market development.
- Train internal teams on international patient care protocols and cultural sensitivity.
- Capture patient feedback, analyze improvement opportunities, and drive corrective measures.
Educational qualifications/Certification
Graduate in any disciplie
MBA/PG in Marketing, Healthcare, or International Business preferred.
Relevant experience
6 - 9 years of experience in international business development, medical tourism, or healthcare services, with strong exposure to African markets
Threshold skills and capabilities required to execute the role (Functional & Behavioural)
Functional
- International business development & partner management.
- Patient service excellence & operational coordination.
- Market analysis, strategic planning, and reporting.
Behavioural:
- Strong interpersonal and cross-cultural communication.
- Ability to work independently with accountability.
- Proactive, empathetic, and results-oriented mindset.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Regional Sales Manager (B2C)Employement Type: Full timeContact Details:
Company: Narayana HrudayalayaLocation(s): Bengaluru
Keyskills: senior management health care services new business market development interpersonal skills business development healthcare strategic planning marketing partnerships international business development brand promotion medical tourism communication skills
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Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals across the country, with a particularly strong presence in the southern state of Karnataka and eastern India, as well as an emerging presence in northern, western and central India. We believe that the Narayana...
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