Outreach Specialist
- S&P Global Market
- 3 - 7 years
- Mumbai
- 3 months ago
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Job Description
The Team/Profile:
The Primary Research team predominantly supports the outreach needs of the content organization to access unique and exclusive data directly from the source. We secure information that cannot be found anywhere else in the public domain through the establishment of relationships with third parties to be able to provide the most comprehensive data possible to S&P Global Market Intelligence clients. As a newly formed multicultural team spread across 6 locations, currently in a state of transformation and looking to evolve and expand our operations, it is an exciting time for the team, and we look forward to welcoming new talented Primary Researchers to our family.
The Impact:
The Data Analyst will primarily work alongside the Market Intelligence dataset teams on a workflow involving contacting firms to gather missing information. The tasks would require calling and email outreach to companies daily through internal tools. As a member of the Primary Research team, you will be the last line of a defense in resolving data queries and delivering timely and quality data to our internal clients.
Whats in it for you:
- An opportunity to engage directly with external stakeholders daily.
- Be part of a highly collaborative team that serves numerous internal domains and exposes you to all MI Content data teams.
- Develop and hone your communication skills with daily exposure to colleagues and stakeholders across the globe.
- Work with new talent to develop/enhance their skillset; Work on process improvement and initiatives including LEAN/automation projects.
Responsibilities:
- You will procure comprehensive information on the data tracked by the respective department.
- Assist in resolving client questions as it relates to verifying information via company contacts and assist in audits on department datasets in order to reduce errors.
- Will work within parameters and with limited supervision to ensure quality and performance to set standards.
- Keeps up to date in knowledge of content sets. Builds industry knowledge by understanding industry trends and reporting standards.
- Provides input and ideas for new collection methods and product enhancements related to the covered content sets.
- Help leadership in managing queue and review team production.
- Troubleshoots problems or issues and provide support to the team.
- Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets.
What Were Looking For:
- B.Com. / BBA / M. Com. / MBA
- Advance Proficiency in English communication is MUST.
- Candidate working in BPO sector for US process would be preferred.
- Certification or knowledge/experience in MS-office (Excel, Word, PowerPoint).
- Willing to work in rotational shifts.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: S&P Global MarketLocation(s): Mumbai
Keyskills: process improvement us process primary research automation project engineering market intelligence timely delivery international bpo chat process customer service customer care lean initiatives customer support voice process semi voice
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S&P Capital IQ, a business line of The McGraw-Hill Companies (NYSE:MHP), is a leading provider of multi-asset class and real time data, research and analytics to institutional investors, investment and commercial banks, investment advisors and wealth managers, corporations and universities aroun...
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