Process Associate Viman Nagar / Magarpatta/Hinjewadi -- Yagyanshi
- Kvc Consultants Ltd
- 0 - 5 years
- Pune
- 3 months ago
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Job Description
Greetings from KVC CONSULTANTS LTD
HIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice / Blended in Pune Location :-
NOTE:-
NEED EXCELLENT ENGLISH COMMUNICATION
NEED IMMEDIATE JOINERS
FRESHERS ALSO ELIGIBLE
NEED MINIMUM 6 MONTHS OF EXPERIENCE
Job Description:
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PROCESS - 1 -- BANKING --- HINJWADI - PUNE
International Voice Process Customer support
US BANKING PROCESS
ELIGIBLE-- GRADUATE FRESHERS AND EXP BOTH ARE ELIGIBLE
SALARY -- Rs 5 LPA -- Freshers
SALARY -- Rs 5.75 LPA -- For candidates with 1 year Exp .
SALARY -- Rs 7.00 LPA -- For candidates with 2 year Exp .
5 DAYS WORKING-- 2 WEEK OFFS
Both WAY CAB AVAILABLE /// ROTATIONAL SHIFTS
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PROCESS - 2 -- UK PROCESS & AUSTRALIAN PROCES - ( Magarpatta - PUNE )
International Voice Process Customer support
ELIGIBLE-- GRADUATES/UNDERGRADUATES with Min 1 Year of INT Voice Exp required.
SALARY AS PER LAST SAL / EXP -- Rs 4.00- 6.5 LPA
5 DAYS WORKING-- 2 WEEK OFFS
Both WAY CAB AVAILABLE // ROTATIONAL SHIFTS
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PROCESS 3-- HEALTHCARE --- - Viman Nagar - PUNE
US International Voice Process ---
ELIGIBLE-- UG/GRADUATES with Min 1 Year of INTERNATIONAL VOICE experience
SALARY UPTO Rs 6.25 LPA
5 DAYS WORKING-- 2 WEEK OFFS // CABS AVAILABLE /// ROTATIONAL SHIFTS
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PROCESS -4 --US BLENDED PROCESS -- Viman Nagar - PUNE
International Blended Process
NEED EXCELLENT COMMUNICATION
ELIGIBLE-- GRADUATES/ UGs-- with Min 6 months of INTERNATIONAL VOICE experience
SALARY UPTO RS 4.50 LPA
5 DAYS WORKING/// 2 WEEK OFFS
ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS
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PROCESS -5 - US TELECOM PROCESS - HINJWADI - PUNE
International Voice Process Customer support
US TELECOM PROCESS
ELIGIBLE-- GRADUATES/UNDERGRADUATES with min 6 months of INT Voice Exp required.
SALARY UPTO RS 4.90 LPA
5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS
Both WAY CAB AVAILABLE
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To align your interview
Kindly share your resume on Whats App / call on the no - with name of process & location int
YAGYANSHI -- 9821182***
SHRUTI - 9821182***
AREESHA -- 9628373***
SIMRAN 9821182***
KVC CONSULTANTS LTD
## NO PLACEMENT CHARGES
## DIRECT INTERVIEW
## IMMEDIATE JOINING
ROLES AND RESPONSIBILITIES---
Customer Interaction:
Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution:
Identify customer problems or concerns and offer timely and effective solutions.
Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Quality Assurance Compliance:
Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
Ensure meet internal quality and performance metrics
Performance Metrics:
Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
Continuously work towards improving personal and team performance through self-assessment and feedback.
Handling Difficult Situations:
Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
Offer empathetic solutions, ensuring a positive customer experience despite challenges.
Customer Relationship Building:
Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: Kvc Consultants LtdLocation(s): Pune
Keyskills: International Voice Process Blended Process BPO TECH MAHINDRA TELEPERFORMANCE Tcs FIRST SOURCE Semi Voice COGNIZANT Inbound Chat Process GO4CUSTOMER US Process Customer Support CONCENTRIX CREDENCE WIPRO VERTEX EXL PUNE International Process WNS UK Process International BPO
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KVC CONSULTANTS LTD. KVC IS A DIRECT HIRING CENTER FOR MNCs - NO PLACEMENT CHARGES..WE HAVE BEEN IN SERVICE FOR LAST 21 YEARS & HAVE HELPED MORE THAN 1 LAKH JOB SEEKERS TO GET THEIR JOBS & STRIVE TO REMAIN AS PASSIONATE & SPIRITED AS EVER BEFORE.
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