Chat Support Executive @ IntouchCX

Job Description

Customer Support Associate International Chat Process | IntouchCX Hyderabad Location: Building No. 16, Raheja Mindspace IT Park, Inorbit Mall Rd | 8500505***

Company Profile:IntouchCX (formerly 24-7 Intouch) is a global leader in customer care and technology solutions with over 25 years of experience. We deliver innovative, value-driven customer service across industries such as retail, tech, healthcare, and e-commerce. Our services include omnichannel support, AI solutions, trust & safety, and more. Join our dynamic, fast-paced team committed to disrupting the traditional customer experience landscape.

Job Description:As a Customer Support Associate (Chat Process), you will handle international customer queries via chat, providing accurate information, resolving concerns, and ensuring customer satisfaction.

Key Responsibilities:

• Handle inbound chat queries related to products, services, orders, refunds, and technical issues.
• Provide prompt, professional, and grammatically correct responses.
• Maintain 35+ WPM typing speed with accuracy.
• Use pre-approved scripts or customize responses as per customer needs.
• Troubleshoot issues or escalate complex cases to seniors/departments.
• Adhere to company policies, compliance, and quality standards.
• Meet/exceed KPIs: Response Time, Resolution Rate, CSAT.
• Work in rotational shifts including night shifts.

Desired Candidate Profile:

• Freshers and Experienced candidates can apply.
• Typing Speed: 30 WPM+ with 80%+ accuracy.
• Excellent written English (grammar, spelling, tone).
• Strong problem-solving and customer-first attitude.
• Familiarity with chat tools (e.g., Zendesk, LiveChat) is a plus.
• Minimum Qualification: 12th Pass / Graduate.

Perks and Benefits:

• 100% Work from Office
• Performance-based Incentives
• Rewards & Recognition Programs
• Provident Fund (PF) & ESI
• 5-day work week (2 rotational offs)

How to Apply:

• Interested candidates can apply by:
• Sending your updated resume to 8500505*** (Call/WhatsApp HR Gheervani)
• Shortlisted candidates will be contacted for further interview rounds.

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Keyskills:   International Chat Process Non Voice Process Chat Support International Process International BPO Chat Process