International Customer Support/ Technical Support
- Vserve
- 2 - 5 years
- Coimbatore
- 3 months ago
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Job Description
Dear Applicants ,
Hiring a potential resource in fast fast paced environment ! Its Time to grab !!
Experience : 2- 5 Years
Proven experience in customer success, Customer Support, technical support
Notice : Immediate Joiner
Location : Coimbatore
Shift : Night Shift
Shift : FIxed/ Rotational shift
Email : jo*a@vs***********n.com
Note: Request you to review the eligibility criteria carefully and proceed to apply only if your profile matches.
Role & responsibilities:
About the Role:
The Customer Support Specialist is responsible for providing an outstanding customer experience to Law Enforcement Agencies and Small / Medium Businesses supporting the Law Enforcement community. This individual must adapt to change resulting from a fast-growing and successful company. It is important to be honest, hard-working, self-starting, and solution-oriented.
Responsibilities:
Trusted technical advisor to internal and external customers
Resolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalation
Efficiently resolves a wide range of issues on a daily basis
Achieves high CSAT scores
Understand when to escalate
Excellent problem-solving and technical skills
Experienced troubleshooter of technical and software issues
Understands and appreciates the customers business needs for IT Services
Must be able to pull reports and process data to solution responses
Monitor user verifications & re-verifications
Use best practices to optimize/consolidate tool usage
Communicates effectively
Documents processes, procedures, and self-help documentation
Efficient, appropriate and timely in communications; both internally and with Customers
Communicate customer feedback
Tools and Languages: Salesforce Service Cloud, Jira, Excel, Visio
Desired Qualifications:
2+ years of experience in technical/software support
Strong written and oral communication skills
Ability to work independently efficiently and effectively to resolve customer concerns or issues
Ability to manage multiple time-sensitive issues
Experience with customer relationship management tools (e.g., Salesforce)
Experience with Microsoft 365 (Excel, PowerPoint, Word) or Google Workspace (Sheets, Presentations, Docs)
Required Qualifications:
2+ years relevant or related customer service software operations experience
Service working extensively with customers in fast paced environments
Excellent problem solving and technical skills
Regards,
Haja Mydheen.N
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: VserveLocation(s): Coimbatore
Keyskills: Communication Skills Technical Support Technical Voice Process International BPO Voice process
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