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Customer Support Representative @ Hitech Digital

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 Customer Support Representative

Job Description

Role & responsibilities:

  • Accurately enter and verify real estate deed information into digital databases.
  • Update existing records, maintain data integrity, and ensure confidentiality.
  • Conduct internet-based research to validate and supplement data.
  • Generate regular and ad-hoc reports based on client requirements.
  • Collaborate with clients, external POCs, or vendors to resolve queries.
  • Participate in training sessions with client representatives for process updates.
  • Deliver consistent results while meeting deadlines and exceeding quality targets.
  • Willingness to work extended hours when required.

Preferred candidate profile:

  • Minimum 1 year of experience in a relevant industry (BPO/BPM preferred).
  • Graduate in BCA, BSc, BCom, or Diploma in Computer Science.
  • Proficiency in MS Office (Excel, Word, Outlook) Intermediate level.
  • Typing speed of at least 30 words per minute.
  • Strong internet research and analytical skills.
  • Intermediate English communication (reading, writing, and speaking).
  • Good problem-solving ability and keen attention to detail.
  • Team player with quick learning ability and high accountability.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Hitech Digital
Location(s): Ahmedabad

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Keyskills:   Communication Skills international clients Order Processing Data Management And Analysis MS Office

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Hitech Digital

Hi-Tech Digital Solutions LLP is a leading ISO certified and award-winning company offering one-stop solutions across various service lines and functions including BIM Solutions, Engineering Solutions, Business Process Management, and Aero navigation engineering. The newly formed Process ...