Business Process Analyst
- Techwave Consulting
- 3 - 8 years
- Bengaluru
- 5 months ago
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Job Description
Business Process AnalystJob Description : The People Associate role will be responsible for working closely with managers and employees to resolve a broad series of HR queries while partnering closely with our Centers of Excellence teams, fostering a culture of continuous improvement while guaranteeing an efficient and consistent approach to the execution of our People Shared Service operational goals.
This role reports to the Senior Manager, Global People Solutions
Key areas of responsibility:
Manage case volume for various internal transfers within the company
Ensure timely processing of all Global Offboarding activities
Update various employee profiles and data changes related to their internal movement
Make appropriate adjustments per the request and communicate progress and outcomes to requestors in a timely and efficient manner, utilizing strong customer service skills
Employs internal tools such as the case management system (ServiceNow), HRIS (Workday) and vendor tools (Smart Recruiters, ADP, Guardian etc.) effectively to research and assess next steps and accurate resolutions
Supports cyclical HR events that impact employees (i.e., Annual Review/Employee Promotions etc.)
Review and complete forms accurately for submission to COE teams or vendors
Establish and maintain collaborative and respectful partnerships with our COE s in HR, Payroll, Benefits, Compensation, and others to further our continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a high-quality employee experience
Map the business process, and recommend changes if-as appropriate to improve quality and timeliness of service
Conduct root-cause analysis for issues and identify solutions
Serve as back-up to the team leader(s) and in leaders absence provide guidance to other members of the team
Be flexible and able to handle unexpected transactions and service requests
Maintain discretion and adhere to strict confidentiality standards
This is a fully remote position, and you will be required to work from home.
Qualifications:
Basic Qualifications:
2+ years of corporate or professional HR experience, ideally in a shared services environment
Knowledge of HR policies and regulations
Strong problem-solving skills
Experience using enterprise-scale HRIS tools (like Workday, Smart Recruiter.)
Experience using a HR Case Management system (like ServiceNow)
Strong Microsoft Office Suite skills (Word, PowerPoint, Excel, Visio) Preferred Qualifications:
4+ years of work experience and a bachelor s degree
General knowledge of HR functional policies and practices within a Global Shared Services model
Comfortable working in a fast-paced
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: System AnalystEmployement Type: Full timeContact Details:
Company: Techwave ConsultingLocation(s): Bengaluru
Keyskills: Business process Root cause analysis Payroll HRIS HR Visio Customer service Continuous improvement Operations Business Process Analyst
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Techwave Consulting
Techwave is a leading global IT services and solutions company revolutionizing digital transformations. We enable clients to maximize their potential and achieve a greater market with a wide array of technology services, including, but not limited to Enterprise Resource Planning, Application Develop...
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