Manager- Invoice to Cash (Credit Control)
- Genpact
- 3 to 7 Yrs
- haryana
- 3 months ago
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Job Description
- As a Manager, Invoice to Cash (Credit Control) at Genpact, you will play a crucial role in overseeing the daily operations of the Invoice to Cash - Credit Control team. Your responsibilities will include providing guidance to team members, optimizing processes, ensuring quality, and maintaining client satisfaction. You will need to work on strict deadlines in a high-pressure business environment while fostering a positive work environment through teamwork and collaboration. **Key Responsibilities:** - Oversee daily operations and ensure efficient workflow management of Invoice to Cash-Credit Control. - Provide guidance and support to team members for their professional development. - Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions. - Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance. - Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions. - Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders. - Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance. **Qualifications:** **Minimum qualifications** - B. Com Graduation (MBA Finance preferred) - Relevant and meaningful years of experience working in I2C lifecycle credit control, cash applications, carrier/agency inquiry response management, recording and researching incoming cash receipts, month-close activities, and so on. - Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. - Proficient in English language- both written (Email writing) and verbal - A strong attention to detail; analytical skills and the ability to multi-task are important **Preferred qualifications** - Ability to think long-term strategically and operationally - High customer service orientation. - Excellent written and verbal communication - Excellent statistical knowledge - Highly motivated and achievement-oriented - Any Project or GB certification in previous experience would be an edge,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Manager- Invoice to Cash (Credit Control)Contact Details:
Company: GenpactLocation(s): Haryana
Keyskills: Credit Control Receivables Process Optimization Client Satisfaction Team Management Analytics Technology Workflow Management Task Assignment Process Improvement Coaching Feedback Client Relationship Management Report Preparation Inventory Management Regulatory Compliance Auditing Conflict Resolution Teamwork Collaboration Analytical Skills Strategic Thinking Customer Service Orientation Written Communication Verbal Communication Innovation
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