Global Security Operations Center (GSOC) Operator
- Twilio
- 1 - 3 years
- Remote
- 3 months ago
- Email to a friend
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Job Description
- Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents
- Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations
- Support access control and visitor management processes
- Manage security-related calls for service and provide general guidance to employees, vendors, and guests
- Maintain awareness of business travelers and personnel accessing Twilio facilities
- Partner with local site security teams to escalate and dispatch resources for incident and alarm response
- Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents
- Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
- Assess and triage events and incidents to determine their impact to operations
- Dispatch and coordinate response with emergency response personnel
- Communicate effectively on emerging incidents to large audiences
- Maintain real-time incident documentation for reporting and analysis
- Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions
- Participate in post-incident reviews to document and implement corrective action and improvements to future response
Job Classification
Industry: InternetFunctional Area / Department: Security ServicesRole Category: Security OfficerRole: Ex-Serviceman Unarmed Security GuardEmployement Type: Full timeContact Details:
Company: TwilioLocation(s): Remote
Keyskills: security operations security management risk assessment emergency response fire safety administration safety training fire fighting safety physical security first aid access control surveillance work permit system security operations center
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Twilio
Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs.
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