Technical Account Manager
- Twilio
- 5 - 10 years
- Remote
- 4 months ago
- Email to a friend
- Report this job
Job Description
Function as a consistent point of contact for a named portfolio of enterprise accounts
- Provide answers, share standard methodologies and solve the most complex technical issues that Segment s largest enterprise customers are facing
- Act as a coordinator for escalated customer issues
- Maintain customer promises by keeping tickets updated
- Utilize feedback to improve customer experience and debugging strategies
- Work closely with the product team and partners to improve customer satisfaction
- Assist in preparation and execution of quarterly business reviews
- Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Segment s services
- Document customer specific implementation context for use internally
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 5+ years of experience in the Customer Success Engineering role or equivalent
- Proficient in RESTful technologies and APIs, with hands-on experience troubleshooting issues in cloud-based environments.
- Ability to debug across server-side languages (e.g., Java, Node.js, PHP, C#, Python).
- Comfortable handling client-side JavaScript, particularly frameworks like React and Redux.
- Understand network connectivity concepts (TCP/UDP), and SSL/TLS basics.
- Experience with telecom technologies like WebRTC, SIP, or VOIP is considered a plus
- Ability to effectively communicate technical concepts and identify patterns in customer experience
- Solid client-side Javascript skills and experience working with APIs and server-side languages
- Understanding of SQL
- Strong commitment to learning the ins and outs of a complicated technical product
- Ability to work as part of a larger account team over long project spans, requiring some availability outside of standard business hours
- Experience with large enterprise customers and their unique demands (at least 1 year)
Job Classification
Industry: InternetFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Blockchain Quality Assurance EngineerEmployement Type: Full timeContact Details:
Company: TwilioLocation(s): Remote+ View Contact
Keyskills: TCP Telecom Debugging VOIP PHP Healthcare SIP Troubleshooting SQL Python
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Twilio
Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs.
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