Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Technical Account Manager @ Twilio

Home > Quality Assurance and Testing

 Technical Account Manager

Job Description

Function as a consistent point of contact for a named portfolio of enterprise accounts
  • Provide answers, share standard methodologies and solve the most complex technical issues that Segment s largest enterprise customers are facing
  • Act as a coordinator for escalated customer issues
  • Maintain customer promises by keeping tickets updated
  • Utilize feedback to improve customer experience and debugging strategies
  • Work closely with the product team and partners to improve customer satisfaction
  • Assist in preparation and execution of quarterly business reviews
  • Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Segment s services
  • Document customer specific implementation context for use internally
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
  • 5+ years of experience in the Customer Success Engineering role or equivalent
  • Proficient in RESTful technologies and APIs, with hands-on experience troubleshooting issues in cloud-based environments.
  • Ability to debug across server-side languages (e.g., Java, Node.js, PHP, C#, Python).
  • Comfortable handling client-side JavaScript, particularly frameworks like React and Redux.
  • Understand network connectivity concepts (TCP/UDP), and SSL/TLS basics.
  • Experience with telecom technologies like WebRTC, SIP, or VOIP is considered a plus
  • Ability to effectively communicate technical concepts and identify patterns in customer experience
  • Solid client-side Javascript skills and experience working with APIs and server-side languages
  • Understanding of SQL
  • Strong commitment to learning the ins and outs of a complicated technical product
  • Ability to work as part of a larger account team over long project spans, requiring some availability outside of standard business hours
  • Experience with large enterprise customers and their unique demands (at least 1 year)

Job Classification

Industry: Internet
Functional Area / Department: Engineering - Software & QA
Role Category: Quality Assurance and Testing
Role: Blockchain Quality Assurance Engineer
Employement Type: Full time

Contact Details:

Company: Twilio
Location(s): Remote

+ View Contactajax loader


Keyskills:   TCP Telecom Debugging VOIP PHP Healthcare SIP Troubleshooting SQL Python

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ Not Disclosed

Similar positions

QA Lead / Manager

  • FCS Software Solutions
  • 8 - 13 years
  • Noida, Gurugram
  • 3 days ago
₹ Not Disclosed

Services Sr. Account Executive

  • SAP Servers Tech
  • 10 - 15 years
  • Bengaluru
  • 12 days ago
₹ Not Disclosed

Test Manager Lead - Wealth Management Domain

  • Green Start
  • 10 - 15 years
  • Bengaluru
  • 9 days ago
₹ 18-25 Lacs P.A.

Uat- Manual Testing - Payments Team Lead/assistant Manager

  • Leading Client
  • 4 - 9 years
  • Chennai
  • 10 days ago
₹ Not Disclosed

Twilio

Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs.