Relationship Manager
- Evanik Networks
- 2 - 4 years
- Noida, Gurugram
- 3 months ago
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Job Description
Role Description:
We are seeking a full-time Customer Support Representative to join our team in Noida. The role involves providing exceptional assistance to eVanik users, resolving their issues, ensuring a high level of customer satisfaction, and managing subscription renewals. Key responsibilities include troubleshooting technical issues, addressing customer queries, renewals, and delivering solutions that meet user needs.
Key Responsibilities:
- Troubleshoot and resolve technical issues for eVanik users.
- Handle customer inquiries and concerns promptly and effectively.
- Ensure customer satisfaction through excellent service and support.
- Manage and oversee subscription renewals, ensuring continuity of service for users.
- Communicate clearly and effectively with customers to understand and address their needs.
- Provide training to the new users on service functionalities.
- Collaborate with other departments to improve the product and customer experience.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: Evanik NetworksLocation(s): Noida, Gurugram
Keyskills: Customer Engagement Communication Skills Analytical Ability Service Excellence Relationship Building Customer Satisfaction Customer Retention
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Join the revolution! eVanik Networks is India's *No.1 solution partner* with major ecommerce giants including *Amazon, Flipkart, and other leading marketplaces* for the past *7 years. We're proud to be an **ETPOI winner* recognized among the *Top 50 startups in India*. Now, we're taking the next bi...
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