Fraud Prevention Analyst - Immediate Joiner - Trust & Safety& AI
- Teleperformance (TP)
- 1 - 4 years
- Hyderabad
- 3 months ago
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Job Description
Job description:
FPA - TRUST & SAFETY ( As well as In AI )
Key Responsibilities
- Content Moderation: Reviewing and classifying user-generated content (profiles, audio, video, text) to ensure it adheres to specific client guidelines.
- Issue Resolution: Investigating, escalating, and resolving user-reported or system-flagged issues, including complex content cases.
- Policy Enforcement: Staying updated on and accurately applying changing client policies and guidelines to various platforms and communities.
- Process Improvement: Identifying opportunities to improve workflow, efficiency, and quality in content moderation and trust & safety processes.
- Team Collaboration: Working with team members and supervisors to share insights, discuss sensitive topics, and support user community well-being.
- Training and Development: Participating in continuous training programs to develop skills and knowledge related to Trust and Safety best practices.
Required Skills and Qualifications
- Resilience & Well-being: Strong coping mechanisms and emotional resilience to handle potentially sensitive or objectionable content exposure.
- Analytical Skills: Strong attention to detail, critical thinking, and the ability to synthesize and analyze information from multiple sources.
- Cultural Awareness: High cultural awareness and familiarity with social and political situations in the region being supported.
- Adaptability: Flexibility to work in rotational shifts, potentially on weekends or holidays, and adapt to a fast-paced, evolving environment.
- Communication: Proficiency in English and the ability to communicate effectively with team members and supervisors.
Location : Hyderabad
Shift Timing : Rotational Shift ( 5 days working 2 days week off )
Joining : Immediate Joiners only
Regards,
Keshav A
Human Resource Executive-Talent Acquisition | Teleperformance
M +91 7904220*** | Chennai Ambit IT Park, Tamilnadu, India |
ke***********6@te****************s.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Hyderabad
Keyskills: Fraud Prevention FPA Fraud Management Safety Trust Transaction Monitoring Fraud Monitoring Fraud Investigation AI Investigation google Fraud Detection
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