Assistant Manager Reservation @ Accor Hotels

We are looking for a skilled Assistant Manager to lead our reservation team, ensuring exceptional customer service and driving business growth. The ideal candidate will have a strong background in hospitality and excellent leadership skills.

• Manage and supervise the reservation team to achieve high levels of customer satisfaction and revenue growth.
• Develop and implement effective strategies to increase bookings and occupancy rates.
• Coordinate with other departments to ensure seamless operations and excellent customer experiences.
• Analyze market trends and competitor activity to identify opportunities for improvement.
• Train and mentor team members to enhance their skills and performance.
• Monitor and control expenses to optimize profitability and efficiency.

• Proven experience in hospitality, preferably in a similar role within Accor Hotels or related companies.
• Strong knowledge of hotel management systems and reservation software.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Strong analytical and decision-making skills with attention to detail.
• Experience in leading teams and driving results-oriented initiatives.