Management Trainee, OTC Claims
- Genpact
- 2 to 6 Yrs
- haryana
- 3 months ago
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Job Description
- As a Management Trainee for OTC Claims at Genpact, you will be responsible for managing the OTC Claims portfolio, resolving customer deductions, and establishing strong customer relationships. You will play a crucial role in researching and resolving disposition items, providing status reports on customer deductions, and making appropriate recommendations on claims problems. Additionally, you will independently manage assigned targets for calls & aged AR claims and communicate effectively with US-based clients to address and resolve any disputes. **Key Responsibilities:** - Manage the OTC Claims portfolio and maintain strong customer relations. - Research and resolve customer deductions and disposition items. - Provide status reporting on customer deductions. - Establish relationships with the appropriate business unit and corporate personnel. - Make reports and recommendations on claims problems to the supervisor. - Determine the validity of disputes and issue credit memos when necessary. - Review disputed reasons such as pricing, shortages, damages, rebates, co-ops, and returns. - Obtain data and documentation from customers, freight forwarders, and business units. - Independently manage assigned targets for calls & aged AR claims. - Communicate effectively with US-based clients to discuss inputs and resolve queries. - Research and resolve full open invoices disputed by customers. - Support team priorities and initiatives, and effectively manage workload. - Assist in SOP creation and updating. - Deliver required data for audit purposes. **Qualifications:** **Minimum Qualifications** - B. Com Graduate or equivalent experience. - Prior work experience in a relevant field. - Detail-oriented with strong analytical and decision-making skills. - Proficient in using MS Office package, especially MS Excel, PowerPoint, and Outlook. - Excellent communication and presentation skills. - Relevant OTC domain experience and some SAP experience is mandatory. **Preferred Qualifications** - Prior experience with SharePoint, SalesForce, and PowerBI preferred. - Experience with OnBase, FSCM, and TPM preferred. - Candidates with prior voice experience (US) preferred. - Experience with international process transition would be an added advantage. - Candidates with a valid US Visa preferred. This role at Genpact offers you the opportunity to work in a dynamic environment where you can leverage your skills and experience to drive impactful outcomes for clients. If you are someone with a strong background in OTC Claims and a passion for delivering value to customers, we encourage you to apply and be a part of our team dedicated to creating a world that works better for people.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Management Trainee, OTC ClaimsContact Details:
Company: GenpactLocation(s): Haryana+ View Contact
Keyskills: Customer Relations Research Relationship Management Analytical Skills MS Office MS Excel SAP SharePoint SalesForce OnBase FSCM TPM PowerBI
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