Senior Enterprise TSE
- Infoblox
- 1 - 4 years
- Thiruvananthapuram
- 3 months ago
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Job Description
- Provide remote technical support for Infoblox customers and partners
- Take ownership of customer issues and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Document knowledge in the form of knowledge-based tech notes and articles
- Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair
- Use your intuition and innovation to provide solutions and workarounds for customers
- Install and configure Infoblox products and third-party software for support lab testing purposes
- Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities
- 18+ months of experience with remote technical support, systems administration, and network administration background is desirable
- Solid knowledge of TCP/IP and networking protocols
- Good knowledge of DNS, DHCP, and other product-related protocols and technology
- Excellent verbal and written communication skills
- Understanding one or more operating systems such as Microsoft/Linux is desirable
- Working knowledge of L2 and L3 devices
- Strong customer service skills
- Outstanding analytical and organizational abilities
- Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment
- Bachelor s degree or relevant experience is require
Job Classification
Industry: TV / RadioFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network Service TechnicianEmployement Type: Full timeContact Details:
Company: InfobloxLocation(s): Thiruvananthapuram
Keyskills: tcp ip customer service tse networking protocols dns operating systems networking network administration research sales system administration territory sales marketing technical support written communication linux dhcp communication skills
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Infoblox
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. We are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from...
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