Wfm Scheduler
- Tech Mahindra
- 3 - 7 years
- Pune
- 4 months ago
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Job Description
Tech Mahindra is Hiring for Scheduler
Role and Responsibilities:
Good knowledge of Workforce Management (WFM) and Real-Time Adherence (RTA) 2=Willingness to work in a 247 environment
Proficient in data analysis with the ability to draw conclusions (e.g.,Error Analysis and Root Cause Analysis for process deviations)
Strong understanding of MIS reporting and data interpretation
Excellent communication and writing skills
Ability to handle pressure and meet timelines
- Should have experience of WFM skills like Planning, Scheduling & Forecasting.
Should have exposure to Aspect/IEX or Any standard WFM tools
Applicants Specifications & Qualification:
Very good English communication skills
Good grasp on MS Excel
Strong learning and adaptability skills
Excellent analytical and logical thinking
Strong coordination and interpersonal communication skills
interested candidates can mail they are cv on di*******n@te*********a.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Pune
Keyskills: Capacity Planning Scheduling Workforce Planning WFM Workforce Management Avaya CMS Real Time Analysis Scheduler Genesys IEX RTA Avaya
Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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