WFM Associate, Real Time Management
- Concentrix
- 2 - 4 years
- Bengaluru
- 1 month ago
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Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Prepare and maintain real-time reports
- Handle client requirements effectively and promptly
- Develop and automate reporting solutions to improve efficiency
- Ensure data accuracy and timely delivery of reports
- Collaborate with internal teams to support operational needs
- Identify process improvement opportunities and implement solutions
- Maintain confidentiality and compliance with organizational standards
Key skills and knowledge:
- Advanced Excel
- MS Access
- VBA & Reporting Automation
- Knowledge of Python (added advantage)
- Ability to work independently with minimal supervision and meet multiple deadlines in a high-pressure environment
- Strong planning and prioritization skills
- Call center experience
- Good decision-making ability
- Excellent written and oral communication skills for interaction with all levels of management and client representatives
Educational Qualification:
- Graduate in any discipline mandatory
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Bengaluru
Keyskills: Workforce Management RTA Rostering Real Time Analysis RTM Scheduling Real Time Analytics IEX WFM
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