Assistant Workforce Management Manager
- Tech Mahindra
- 5 - 10 years
- Mumbai
- 4 months ago
- Email to a friend
- Report this job
Job Description
Tech Mahindra is Hiring for Assistant manager WFM
Summary:
As an Assistant Manager WFM, you will play a crucial role in managing workforce planning, forecasting, and real-time adherence. You will be responsible for team leadership, WFM strategy implementation, and driving operational efficiency. The role requires strong analytical skills, a deep understanding of WFM tools, and the ability to lead a team in a dynamic, high-performance environment.
Your Future Employer:
Join a global leader in insurance, risk management, and consulting, where integrity and innovation drive every solution. Be part of a purpose-led team committed to creating meaningful impact for clients and communities.
Responsibilities
- Workforce Planning: Oversee end-to-end WFM functions including forecasting, scheduling, and real-time management.
- Leadership & Team Management: Lead and mentor a team of WFM analysts, ensuring optimal staffing and SLA adherence.
- Reporting & Analytics: Generate and analyze WFM reports to identify trends, risks, and opportunities.
- Stakeholder Management: Liaise with operations and other departments to align staffing with business requirements.
- Strategy Implementation: Drive process improvements and WFM best practices across the team.
- Compliance & Adherence: Ensure adherence to policies, processes, and schedules.
- Shift Management: Work in rotational US shifts and manage the team accordingly.
Requirements
Minimum 8+ years of experience in the Workforce Management domain.
Currently working as a Assistant Manager (on paper) for at least the last 2 years.
Proven experience handling a span of control of more than 8 years.
Strong knowledge of WFM tools and methodologies.
Excellent analytical and problem-solving skills.
Comfortable working from office (5 days a week).
Willingness to work in rotational US shifts.
Job Classification
Industry: BPM / BPOFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Mumbai
Keyskills: Workforce Management Scheduling IEX RTA Workforce Planning
Similar positions
Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in