Network Engineer L2
- Renowned client
- 2 - 4 years
- Bengaluru
- 3 months ago
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Job Description
Roles and Responsibilities:
- Act as the initial point of contact for technical support, offering prompt and
accurate assistance to end-users and distribution partners via voice or chat for
assigned video conferencing products.
- Deliver exceptional customer service by maintaining clear communication,
providing timely updates, and ensuring follow-through on all inquiries and reported
issues.
- Serve as the first-level escalation point within the Technical Assistance Center,
escalating unresolved or complex issues to higher-level support teams when
necessary.
- Assess and handle customer calls appropriately; make informed decisions
when calls require further escalation or follow-up.
- Record accurate customer information, update ticketing/contact management
systems, and ensure logs are maintained with precision.
- Recognize potential sales opportunities during support interactions and forward
qualified leads to the appropriate sales teams.
- Conduct and document Customer Satisfaction Surveys to gather feedback on
service experience and identify areas for improvement.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: IT Network - OtherEmployement Type: Full timeContact Details:
Company: Renowned ClientLocation(s): Bengaluru
Keyskills: Excellent Communication In English Network Support International Voice Process Networking Protocols Network Troubleshooting CCNA
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