Team Leader Chat
- Tech Mahindra
- 3 - 8 years
- Pune
- 3 months ago
- Email to a friend
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Job Description
Job Summary:
The Team Leader will oversee and guide a team of chat and email support representatives to deliver exceptional customer service. The ideal candidate is a motivated and proactive leader with excellent communication skills, a knack for problem-solving, and a focus on fostering a positive team environment.
Required skills and qualifications:
- Proven experience in a supervisory, team leader, or other relevant management role.
- Experience in a non-voice customer service or back-office process, particularly with chat and email support.
- Strong verbal and written communication skills to effectively communicate with both team members and management.
- Excellent interpersonal skills and high emotional intelligence to build strong working relationships.
- Exceptional problem-solving, analytical, and decision-making abilities.
- Solid organizational and time management skills to manage competing priorities.
- Proficiency with relevant software, such as customer relationship management (CRM) systems and Microsoft Office.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Pune
Keyskills: Team Lead Chat Process Team Handling Operations Team Handling
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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