Enterprise TSE - SaaS Ops professionals
- Infoblox
- 1 - 6 years
- Thiruvananthapuram
- 3 months ago
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Job Description
- Monitor and support cloud-based network infrastructures
- Analyze and provide inputs to the engineering team from monitoring tools like SysDig, New Relic, and Thousand Eyes
- Act as an incident specialist during any major/critical service-impacting events
- Identify opportunities to modify and add content for training and onboarding while helping bring new NOC agents onto the team
- Make sanity checks, post-SaaS upgrades, and report any issues to Engineering
- Handle customer calls for false positive/cyber intelligence-related customer issues
- Diagnose server or network alerts, events, or incidents
- Write clear and concise customer and interdepartmental communications
- Act as the first responder to all alerts and problem reports while managing communications between departments, handling crisis documentation, and disseminating it after the issue is resolved
- Be on call from time to time since Infoblox is a 24x7x365 organization shifts and work on holidays may be required
- 1+ years of experience in monitoring/support role with knowledge of cloud-native SaaS products
- Experience resolving client requests in a timely manner using strong troubleshooting skills
- Dependability and strong teamwork and communication
- Solid knowledge of TCP/IP and networking protocols
- Good understanding of DNS and DHCP protocols
- Excellent time management, organizational, customer service, and verbal and written communication skills
- Understanding of one or more operating systems (Microsoft/Linux) is desirable
- Working knowledge of L2, L3 devices
- Knowledge of tools like Thousandeyes, NewRelic, and Sysdig and scripting skills are all a plus
- Bachelor s degree or relevant experience is required
Job Classification
Industry: TV / RadioFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network Service TechnicianEmployement Type: Full timeContact Details:
Company: InfobloxLocation(s): Thiruvananthapuram
Keyskills: Automation Networking protocols Linux SAAS DNS Customer service Troubleshooting microsoft Technical support DHCP
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Infoblox
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. We are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from...
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