Contact Center UK
- Genpact
- 2 to 6 Yrs
- Noida, Gurugram
- 3 months ago
- Email to a friend
- Report this job
Job Description
- As a Management Trainee, Customer Care at Genpact, you will be leading a team of collectors to ensure SLA delivery. Your responsibilities include providing coaching, call monitoring, and implementing disciplinary actions when necessary. You will also be leading a team of supervisors in day-to-day functions, coordinating work flow, and developing staff through training and career planning. Key Responsibilities: - Lead a team of supervisors in day-to-day functions, including directing, planning, supervising, and evaluating the work of assigned staff. - Coordinate work flow to meet operational requirements and achieve volume targets. - Plan and execute employee engagement, rewards, and recognition programs to drive performance and reduce attrition. - Develop staff by assessing leadership proficiencies, promoting training, and coaching employees for career development. - Monitor cluster performance according to established standards and provide performance feedback to supervisors and associates. - Identify operational improvements, ensure accuracy and quality of services, and lead process improvement projects. - Manage conflict using appropriate tools, respond to operational issues, and handle special projects within defined areas of responsibility. - Ensure compliance with department, business unit, and regulatory agency standards and practices. - Identify resources to achieve business goals, manage expenses, and contribute to financial practices and standards. Qualifications Required: Minimum Qualifications: - Proficient in MS Office (Excel, Word, PowerPoint, etc.). - Good analytical skills. - Customer service experience required. - College graduate. - Demonstrated outstanding active listening skills, probing ability, solution-focused approach, and can-do attitude to build customer dedication. Preferred Qualifications/ Skills: - Ability to demonstrate empathy and build rapport with customers. - Previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards. Please note that the job posting is for a full-time position located in India-Noida. The education level required is a Bachelor's degree or equivalent. The job was posted on Jun 17, 2025, and the unposting date is set for Aug 16, 2025.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Contact Center UKContact Details:
Company: GenpactLocation(s): Noida, Gurugram+ View Contact
Keyskills: MS Office Analytical Skills Customer Service
Fraud Alert to job seekers!
₹ Not Disclosed
Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in