Cloud Specialist 1
- HYLAND
- 1 - 5 years
- Remote
- 3 months ago
- Email to a friend
- Report this job
Job Description
- Respond to basic inbound phone calls tickets and emails from internal and external resources requesting assistance with cloud hosted solutions with direct oversight from team members
- Interact with customers partners and internal resources to understand needs as it relates to their ticket request with direct oversight from team members
- Respond to alerts from internal monitoring tools and take corrective action to resolve timely with direct oversight for applying best practice
- Assist supporting cloud infrastructure networking and other hosting tools to ensure high availability of customer solutions
- Assist with testing processes as it relates to the cloud business continuity disaster recovery plan
- Troubleshoot and resolve basic cloud issues utilizing the companys systems utilities and support processes with direct oversight from team members; learn best practices for problem resolution
- Perform scheduled environment refresh requests of data to assist customers partners and internal resources while learning best practices of the process
- Provide regular and frequent communication to customers; ensure customer is fully advised as to the progress or delay to the resolution of their issue
- Contribute to internal documentation that fully reflects all activity related to resolution of issues and maintaining of hosted systems with oversight and guidance from team members
- Assist in gathering information for audits to ensure compliance with established standards policies and configuration guidelines
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: HYLANDLocation(s): Remote+ View Contact
Keyskills: Networking Time management Analytical Disaster recovery Cloud Active directory Windows microsoft Business continuity Virtualization
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in