IT Support Engineer @ Innovatiview

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IT Support Engineer

Innovatiview
1 - 3 years
Noida, Gurugram
3 months ago
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Job Description

Job Overview

We are seeking a motivated and detail-oriented IT, CCTV & VoIP Support Engineer to join our team. This entry level/associate role is ideal for candidates with basic knowledge of IT systems, networking, CCTV, and VoIP solutions who are eager to learn, grow, and contribute to maintaining secure and reliable infrastructure.

CCTV Support & Maintenance

Install, configure, and troubleshoot IP/Analog CCTV cameras, DVR/NVR systems
Monitor camera feeds, perform regular health checks, and ensure optimal uptime
Assist with video backup, retrieval, and storage management
Coordinate with vendors for hardware replacement/repair when needed

IT & Network Support

Provide first-level support for desktops, laptops, printers, and other IT hardware
Install, configure, and troubleshoot operating systems (Windows/Linux) and applications
Perform routine maintenance of LAN/WAN networks, switches, routers, and Wi-Fi access points
Support user account management, password resets, and basic Active Directory tasks
Perform network monitoring, bandwidth usage checks, and assist in firewall/router configuration

VoIP Support

Provide first-level troubleshooting for IP phones, softphones, and PBX systems
Configure VoIP endpoints (SIP phones, gateways, headsets) and assist with call flow setup
Monitor call quality (QoS, latency, jitter, packet loss) and escalate network-related VoIP issues
Support users with call registration, voicemail setup, and extension management
Document VoIP issues (e.g., one-way audio, call drops, registration failures) and escalate to senior team when required

Documentation & Monitoring

Maintain logs of IT, VoIP, and CCTV issues along with resolutions
Update asset inventory for IT, CCTV, and VoIP equipment
Prepare basic reports on uptime, call quality, and incident tracking

User Support

Provide on-site and remote technical assistance to staff
Train end-users on basic IT, CCTV, and VoIP usage

Preferred candidate profile

Diploma / Bachelors degree in Computer Science, IT, Electronics, or related field

Basic knowledge of:

Networking (TCP/IP, DHCP, DNS, VLAN, NAT, VPN)
Windows/Linux operating systems
CCTV systems (IP, Analog, DVR, NVR)
VoIP protocols (SIP, RTP) and IP PBX basics
Familiarity with IT ticketing/helpdesk systems (preferred but not mandatory)

Job Classification

Industry: Education / Training
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time

Contact Details:

Company: Innovatiview
Location(s): Noida, Gurugram

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Keyskills: Networking Router CCNA LAN Monitoring L1 L2 Configuration WAN VOIP Troubleshooting IT Support IT Hardware Switching DHCP Firewall IT Infrastructure Support NPlus CCTV

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Innovatiview

Innovatiview is a diversified IT Infrastructural and Service Organization backed with Technology and Innovation. Based out of Noida, we have built pan-India presence, experienced resource pool, reliable associate network and huge inventory base to deliver quality solutions at affordable price mod...

IT Support Engineer @ Innovatiview

Home > Hardware and Networks - Other