Customer Support Executive
- AVA International
- 1 - 3 years
- Noida, Gurugram
- 4 months ago
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Job Description
We are seeking a Customer Support Executive who will serve as the first point of contact for our customers. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a customer-first attitude.
Key Responsibilities
- Handle inbound and outbound customer queries via calls, emails, and chat.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints in a professional and timely manner.
- Escalate complex issues to the appropriate department when necessary.
- Maintain customer interaction records and ensure data accuracy in CRM systems.
- Follow up with customers to ensure resolution and satisfaction.
- Collaborate with internal teams (sales, logistics, technical) to enhance the customer experience.
Requirements
- Bachelors degree (preferred, not mandatory).
- 03 years of experience in customer support or a similar role.
- Strong verbal and written communication skills.
- Proficiency in MS Office and CRM tools.
- Ability to multitask, prioritize, and manage time effectively.
- A customer-oriented and empathetic approach.
What We Offer
- Competitive salary and performance incentives.
- Opportunity to grow within a fast-paced international environment.
- Supportive team culture and training programs.
Job Classification
Industry: Beauty & Personal CareFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: AVA InternationalLocation(s): Noida, Gurugram
Keyskills: Outbound Sales Solving Queries Customer Handling Outbound Calling Inbound Customer Service Inbound Calls Ecommerce Project
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