Benefits Administration Services Associate III
- Conduent
- 2 - 5 years
- Hyderabad
- 3 months ago
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Job Description
About the Benefits Administration Services Associate III role:
As a member of the Benefits call center team, you will help people every day by taking calls, and actively listening, while discussing retirement and survivor benefits. You will manage a steady volume of incoming customer calls while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our client success.
Requirements
Were looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have: Required experience working a caseload or working with retirement benefits/ pension, 401K.Experience in high-volume calls. Excellent communication skills. MS Office proficiency, Word and Excel intermediate level. Great problem-solving skills. Ability to effectively multi-task. High school diploma, GED. Ability to complete a mandatory paid training program. Below is what youll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage! Apply to the role and provide your basic profile information (2 minutes). Answer prescreening questions to be sure you meet the minimum requirements for the role (3 minutes). If you qualify for the role, a recruiter will reach out to discuss the opportunity!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: ConduentLocation(s): Hyderabad
Keyskills: health insurance customer service business services pension administration benefits administration defined benefits siebel workflows retirement benefits siebel configuration determination training insurance operations life insurance payroll
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