Hiring: ITSM Automation Engineer
- Sonata Software
- 5 - 10 years
- Hyderabad
- 3 months ago
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Job Description
Position: ITSM Automation Engineer
Experience: 5+ years
Location: Bangalore/ Hyderabad/ Chennai
Primary Skills: ITSM, Automation
Key Responsibilities:
ServiceNow Automation Development
- Design, build, and maintain ServiceNow workflows, business rules, UI actions, and integrations to support ITSM processes.
- Collaborate with process owners to automate routine tasks within incident, request, change, and asset management.
- Support the development of ServiceNow catalog items and automation scripts to streamline fulfillment and provisioning.
Cross-Platform Automation Engineering
- Develop and support automation solutions across additional platforms and tools (e.g., PowerShell, Python, Azure Logic Apps, GitHub Actions, Orchestrator tools).
- Integrate systems and data sources across IT infrastructure, including identity platforms, endpoint management, and cloud services.
- Evaluate and recommend tools or frameworks based on project requirements, scalability, and maintainability.
Solution Design & Collaboration
- Translate business and IT operational requirements into scalable, reusable automation solutions.
- Collaborate with architects, system administrators, and business analysts to ensure integrations and automations align with enterprise standards.
- Participate in code reviews, documentation, and testing efforts to ensure high-quality, secure code delivery.
Monitoring & Support
- Monitor the performance and availability of automation workflows and integrations, resolving issues as needed.
- Assist in troubleshooting platform and script issues related to automation performance or data accuracy.
- Support operational teams during incident response or outages related to automated processes.
Continuous Improvement & Innovation
- Identify opportunities to reduce manual effort, eliminate redundancy, and enhance service delivery through automation.
- Stay current with ServiceNow platform updates and industry automation trends to inform solution development.
- Contribute to internal automation standards, templates, and best practices.
Qualifications:
- Bachelors degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
- 35 years of experience in IT automation, scripting, or systems integration roles.
- Strong experience developing within the ServiceNow platform (ITSM module required; ITOM or HRSD a plus).
- Proficiency in scripting languages such as JavaScript (ServiceNow), PowerShell, and Python.
- Familiarity with REST APIs, JSON, and integration techniques between systems.
- Experience with other automation platforms (e.g., Azure Automation, Logic Apps, GitHub Actions, RPA tools) is a plus.
- Knowledge of ITIL processes and ITSM workflows.
- ServiceNow Certified System Administrator or Application Developer certification preferred.
Core Competencies:
- Automation First Mindset: Seeks opportunities to reduce manual work and optimize workflows through scalable solutions.
- Technical Versatility: Capable of developing across a range of tools, platforms, and scripting environments.
- Problem Solving: Analytical and methodical approach to identifying, diagnosing, and resolving automation issues.
- Collaboration: Works well with IT teams, business users, and platform stakeholders to deliver effective solutions.
- Adaptability: Thrives in a fast-changing environment with shifting technologies and priorities.
- Attention to Detail: Ensures accuracy, reliability, and maintainability of all automation work.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Sonata SoftwareLocation(s): Hyderabad
Keyskills: scripting Automation ITSM
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