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Hiring: ITSM Automation Engineer @ Sonata Software

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 Hiring: ITSM Automation Engineer

Job Description

Position: ITSM Automation Engineer

Experience: 5+ years

Location: Bangalore/ Hyderabad/ Chennai

Primary Skills: ITSM, Automation

Key Responsibilities:

ServiceNow Automation Development

  • Design, build, and maintain ServiceNow workflows, business rules, UI actions, and integrations to support ITSM processes.
  • Collaborate with process owners to automate routine tasks within incident, request, change, and asset management.
  • Support the development of ServiceNow catalog items and automation scripts to streamline fulfillment and provisioning.

Cross-Platform Automation Engineering

  • Develop and support automation solutions across additional platforms and tools (e.g., PowerShell, Python, Azure Logic Apps, GitHub Actions, Orchestrator tools).
  • Integrate systems and data sources across IT infrastructure, including identity platforms, endpoint management, and cloud services.
  • Evaluate and recommend tools or frameworks based on project requirements, scalability, and maintainability.

Solution Design & Collaboration

  • Translate business and IT operational requirements into scalable, reusable automation solutions.
  • Collaborate with architects, system administrators, and business analysts to ensure integrations and automations align with enterprise standards.
  • Participate in code reviews, documentation, and testing efforts to ensure high-quality, secure code delivery.

Monitoring & Support

  • Monitor the performance and availability of automation workflows and integrations, resolving issues as needed.
  • Assist in troubleshooting platform and script issues related to automation performance or data accuracy.
  • Support operational teams during incident response or outages related to automated processes.

Continuous Improvement & Innovation

  • Identify opportunities to reduce manual effort, eliminate redundancy, and enhance service delivery through automation.
  • Stay current with ServiceNow platform updates and industry automation trends to inform solution development.
  • Contribute to internal automation standards, templates, and best practices.

Qualifications:

  • Bachelors degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
  • 35 years of experience in IT automation, scripting, or systems integration roles.
  • Strong experience developing within the ServiceNow platform (ITSM module required; ITOM or HRSD a plus).
  • Proficiency in scripting languages such as JavaScript (ServiceNow), PowerShell, and Python.
  • Familiarity with REST APIs, JSON, and integration techniques between systems.
  • Experience with other automation platforms (e.g., Azure Automation, Logic Apps, GitHub Actions, RPA tools) is a plus.
  • Knowledge of ITIL processes and ITSM workflows.
  • ServiceNow Certified System Administrator or Application Developer certification preferred.

Core Competencies:

  • Automation First Mindset: Seeks opportunities to reduce manual work and optimize workflows through scalable solutions.
  • Technical Versatility: Capable of developing across a range of tools, platforms, and scripting environments.
  • Problem Solving: Analytical and methodical approach to identifying, diagnosing, and resolving automation issues.
  • Collaboration: Works well with IT teams, business users, and platform stakeholders to deliver effective solutions.
  • Adaptability: Thrives in a fast-changing environment with shifting technologies and priorities.
  • Attention to Detail: Ensures accuracy, reliability, and maintainability of all automation work.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Sonata Software
Location(s): Hyderabad

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Keyskills:   scripting Automation ITSM

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Sonata Software

Sonata is a global technology company, that enables successful platform based digital transformation initiatives for enterprises, to create businesses that are connected, open, intelligent and scalable. Sonata€™s Platformation„¢ methodology brings together industry expertise, platform technol...