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Quality Analyst-AR Calling (min 3 year exp AR Calling) @ AGS Health

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 Quality Analyst-AR Calling (min 3 year exp AR Calling)

Job Description

Roles and Responsibilities

  • Conduct quality analysis of AR calls to identify areas for improvement.
  • Review denial management processes to reduce denial rates and increase revenue cycle efficiency.
  • Collaborate with team members to implement process improvements and optimize workflows.
  • Monitor call center performance metrics, such as first-call resolution rate, average handling time, and customer satisfaction scores.
  • Identify trends in denial reasons and work with stakeholders to resolve issues.

Desired Candidate Profile

  • 3-6 years of experience in US healthcare BPO or similar industry.
  • Strong understanding of RCM (Revenue Cycle Management) principles and practices.
  • Proficiency in AR calling, denial management, and revenue cycle management software applications.

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Quality Assurance
Role Category: Quality Assurance - Other
Role: Quality Assurance - Other
Employement Type: Full time

Contact Details:

Company: AGS Health
Location(s): Jaipur

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Keyskills:   ar calling Revenue Cycle Management US Healthcare Denial Management RCM

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₹ 4.5-6 Lacs P.A

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