Chat Support Executive
- Shine. Hiring For Tech
- 20 Positions
- Hyderabad
- 3 months ago
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Job Description
- We invite interested candidates to attend a walk-in interview for the position of Technical Troubleshooting Support Executive (Blended Process).
- Date: 27th September 2025
- Time: 10:30 AM 3:00 PM
- Venue: Advance Business Hub, Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
- Work Location: Hyderabad
- Contact: Ashish Durgapal
- Two updated copies of your resume
- Valid photo ID (No laptops, pen drives, or electronic devices allowed)
- Experience Required: Minimum 1.5 years
- Job Description & Responsibilities:
- At least 1 year of practical experience in chat-based customer support or technical troubleshooting roles.
- Ability to work efficiently under pressure in a fast-paced environment with tight deadlines.
- Open to 24/7 rotational shifts including nights and weekends.
- Prior knowledge or exposure to the digital advertising ecosystem (advertisers, agencies, publishers, SSPs) is advantageous.
- Understanding of campaign management, performance marketing, and digital advertising tools is preferred.
- Basic familiarity with web technologies such as HTML, CSS, and JavaScript.
- Strong multitasking and prioritization capabilities to handle workload efficiently.
- Good understanding of web development basics including browser functionality, cookies, tracking pixels, and page load behaviors.
- Excellent written and verbal communication skills with the ability to adjust tone according to the audience.
- Demonstrates empathy, responsibility, and genuine concern when assisting customers.
- Strong communication and organizational abilities with a client-focused approach.
- Ability to provide constructive feedback tailored to team members skill levels and experience.
- Shift: US Shift (Night hours)
- Customer Service: Empathy, ownership, and sincerity are essential qualities.
- Qualification: Any graduate (Interns or undergraduates are not eligible)
- Key Skills: Technical troubleshooting, chat support, digital advertising knowledge, customer service, web technologies (HTML, CSS, JavaScript), multitasking
HCLTech Walk-In Drive | Technical Support | Hyderabad | 27th Sept 2025
Interview Details:
Please Bring:
Position: Analyst
Required Technical Skills:
Communication & Soft Skills:
General Role Requirements:
Know someone suitable Please share this opportunity!
We look forward to meeting you at the walk-in!
Role: Chat Support
Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Role Category: Non-Voice
Education: Any Graduate
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Chat Support ExecutiveContact Details:
Company: Shine. Hiring ForLocation(s): Hyderabad
Keyskills: chat advertising customer technical digital troubleshooting support service
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