Urgent Hiring - Kreditbee - Voice process
- Krazybee Services
- 50 Positions
- Bengaluru
- 3 months ago
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Job Description
- Key Responsibilities:
- Handle incoming customer calls professionally and efficiently.
- Make outbound calls to follow up on customer inquiries or resolve issues.
- Provide accurate information about products or services to customers.
- Resolve customer complaints and ensure customer satisfaction.
- Update customer information in the database during and after each call.
- Collaborate with other team members to address customer needs effectively.
- Meet or exceed individual and team performance targets.
- Follow communication scripts and guidelines to ensure consistency.
- Stay updated on product knowledge and industry trends.
- Escalate complex issues to the appropriate department or supervisor.
- Proven experience in a customer service or voice process role.
- Excellent verbal communication skills in English+ Hindi.
- Strong active listening and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills.
- Ability to work flexible hours, including weekends and holidays.
Employement Category:
Employement Type: Full timeIndustry: FinTechRole Category: Pre-SalesFunctional Area: Not SpecifiedRole/Responsibilies: Urgent Hiring - Kreditbee - Voice processContact Details:
Company: Krazybee ServicesLocation(s): Bengaluru+ View Contact
Keyskills: voice process telecalling sales
Fraud Alert to job seekers!
₹ 1 to 3 Yr
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