Customer Service Executive - Two Wheeler Loans - CSE @ Tata Capital

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Customer Service Executive - Two Wheeler Loans - CSE

Tata Capital
0 - 4 years
Mumbai
3 months ago
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Job Description

About The Role To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business

Pre-screen customer segments as per the organization norms
Ensure the number of log in along with disbursement
Sanction ratio target achievement
Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
Execute sales promotion activities to build customer interest in the TCFSL brand
Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
Ensure vendor empanelment and develop relationships with new vendors.
Develop strong distribution channels
Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
Ensure compliance to all Audit / RBI regulations.
Exp (in yrs) :- 0-3 yrsQualification :- Graduate in any disciplineLocation - mumbai,Delhi / NCR ,pune,bangalore,hyderabad,chennai

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

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Company: Tata Capital
Location(s): Mumbai

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Keyskills: customer service sales retail cse client relationship non voice process international bpo backend operations customer care customer support disbursement sales promotion target achievement voice process customer handling

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Tata Capital

Tata Capital Limited, a subsidiary of Tata Sons Private Limited, is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company. A trusted, customer-centric, one-stop financial solutions partner, it caters to the diverse needs of retail, com...

Customer Service Executive - Two Wheeler Loans - CSE @ Tata Capital

Home > Customer Success, Service & Operations - Other