Front Desk Executive/Beauty/ Aesthetics, or healthcare
- AHS
- 4 - 8 years
- Chennai
- 3 months ago
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Job Description
Job Title: Front Desk Executive
Department: Front Desk
Reports To: Regional Head/ National Head
Job Description:
We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studios growth objectives.
Key Responsibilities:
Client Management & Front Desk Operations
- Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.
- Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.
- Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability.
- Uphold and enforce all Brand Standards at the front desk and across the studio.
- Maintain a clean, organized, and professional front office area at all times.
- Supervise front office staff (if applicable), including assigning shifts and monitoring performance.
Business Development & Marketing Support
- Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.
- Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.
- Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.
- Maintain a database of leads, prospects, and regular clients for ongoing business engagement.
- Collect and analyze client feedback to support service improvements and retention strategies.
Reporting & Operational Oversight
- Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.
- Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.
- Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations.
- Ensure the front desk area complies with hygiene, safety, and operational protocols.
Desired Candidate Profile:
- Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets.
- Excellent communication skills in English, Hindi, and one regional language (as per location).
- Strong interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease.
- Prior experience in operations or front office management is an advantage.
- Highly motivated, well-organized, and results-driven with strong attention to detail.
- Presentable, confident, and professionally groomed, with a welcoming demeanor.
- Willingness to contribute to business growth through active involvement in sales and marketing initiatives.
Additional Skills (Preferred):
- Experience with CRM software and appointment scheduling tools.
- Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry.
- Social media or digital outreach experience (bonus for marketing support).
Interested candidates please call me 8217730***
Job Classification
Industry: Beauty & Personal CareFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Front Office ManagerEmployement Type: Walk-insContact Details:
Company: AHSLocation(s): Chennai
Keyskills: Beauty Front Desk Executive Healthcare Aesthetics Crm Software Front Desk Presales Reception Client Handling
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