Guest Relation Executive - South Mumbai
- Shapoorji Pallonji
- 2 - 5 years
- Mumbai
- 3 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Should have a pleasing personality.
- Greet guests personally and on the telephone.
- Provide appropriate seating arrangements.
- Ensure the quantity of menus is sufficient to cater to the number of guests.
- Make reservation arrangements.
- Maintain clean and organized spaces.
- Attending walk-in customers and taking them around the property.
- Assist them in completing all the initial paperwork.
- Check with housekeeping and ensure that doors are clean and stain free.
- Fixing appointments of the clients with the sales and CRM team.
- Say a warm good-bye to the guests. Have a check with every guest to see if everything was wonderful.
- Give them a comment card and ask them for their valuable feedback regarding the property.
- Complete sales documentation customer wise through entire value chain right through booking stage, agreement stage, and registration & possession handover stage.
- Preparation & compilation of sales documents like booking forms approvals, IOMs, discount notes, agreement verification & execution/signature, registration depending on the stage of project.
- Up gradation of customer files w.r.t documents /paperwork.
- Maintenance & update of customer ledgers, registers & files with inbuilt triggers for customer for customer action.
- Regular updation of records for ensuring timely payments, documentation etc.
- Filing customer wise in hard copies
Education & Experience Requirement:
- Any Graduate with an experience between 2 to 3 years
- knowledge and experience of relevant software applications - spreadsheets, word processing, and database management
- Exposure in administration, dealing with visitors, guest relation
- Should have good verbal and written communication skills
Job Classification
Industry: Real EstateFunctional Area / Department: Administration & FacilitiesRole Category: AdministrationRole: Front OfficeEmployement Type: Walk-insContact Details:
Company: Shapoorji PallonjiLocation(s): Mumbai+ View Contact
Keyskills: Guest Relationship Management Front Desk GRE Guest Relations
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Shapoorji Pallonji
About Accenture\r\n\r\n \r\n\r\nAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in