MIS Executive
- QualityKiosk
- 1 - 2 years
- Mumbai
- 5 months ago
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Job Description
This role is responsible for anal zing & preparing the data and its quality that will be shared with the client. He needs to review the data for correctness in terms of information (uptime & downtime of the application considering the availability of the application for an end user that is provided to the client.
Key Deliverables (Key Result Areas):
- Technical Ability
- Communication Skills
- Client-Facing Skills
- Ability to work as one team
Key Responsibilities (Job Description):
- Technical Ability: Good Excel Knowledge.
- Communication skills: Good communicator and the ability to make complex solutions presentable in a simple and easy to understand language.
- Client-facing skills: Ability to work with people at multiple levels.
- Problem Solving Skills: Should be able to listen and work with clients to fully understand their challenges and propose best possible solutions.
- Ability to work as one team: Operates as a team and not in silos.
Key Performance Measures and KPIs:
- Work on allocated reports with SLA and Accuracy
- Handling Internal and External customer doubt/ queries and challenges
- Run the Utilities.
- Data Mining.
- Data Audit
KPIs-
- Timely Applying leaves
- Attendance Discipline
- Ability to work under pressure.
- Good Interpersonal Skills
- Decent Communication Skills
Key Decision Pointers (capture any decision-making authority, if any)
- This role is an individual contributor and providing the inputs for further decision making.
Linked Career Roles
- Through learning and certifications, Internal Job Rotations available across the organization.
Background:
- Education:
- Graduates in any stream or equivalent;
- Technical:
- MS Excel, Pivot, V lookup & Basic Formula.
- Behavioural/Soft Skills
- Effective communication skills and ability to articulate properly
- Should be flexible with Rotational shifts and Week offs (24*7)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: MIS ExecutiveEmployement Type: Full timeContact Details:
Company: QualityKioskLocation(s): Mumbai+ View Contact
Keyskills: Interpersonal skills Excel MIS VLOOKUP Data mining Individual Contributor Auditing MIS Executive
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