Support Engineer
- Infinite
- 1 - 4 years
- Bengaluru
- 3 months ago
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Job Description
- The candidate should have good communication skills.
- The candidate should not have any MTI
- The candidate should have the technical acumen for L1 support Engineer.
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support problem identification.
- Advise users on an appropriate course of action.
- Monitor issues from start to resolution.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Bengaluru+ View Contact
Keyskills: Diagnostics Troubleshooting Monitoring
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