Data Operations Representative II
- UKG
- 2 - 3 years
- Pune
- 3 months ago
- Email to a friend
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Job Description
Duties and Responsibilities:
Effectively and accurately update client tax rates and frequencies in the appropriate database.
Complete assigned project tasks and cases related to any client's data changes.
Maintain and update cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners.
Conduct an analysis of customer tax filing requirements needed for tax filing set-ups
Ensure required legal and Payment Services forms are signed and filed with the appropriate authority.
Prepare and file appropriate client tax agency EFT registrations, Federal E-file registrations, and reporting agent authorizations.
Partner with Support and internal teams to update and maintain core customer profile data for existing customers.
Ensure that all customer current period and prior period data is entered and balanced in the tax filing system (MasterTax)
Accurate and timely capture of customer tax-ids, deposit frequencies, and employer specific tax rates with sufficient documentation to enable UKG to defend its actions with third parties without further contact from our customers.
Ability to work independently and within a team-based environment
Assists on data gathering support as needed. Required Qualification:
Must be able to manage in an organized, proactive, and independent manner to meet all required time frames and commitments.
Strong oral and written communication skills.
Excellent customer service skills.
Proficiency with Microsoft Office applications such as Word, Excel, and PowerPoint
Desirable case management, auditing, and Salesforce experience will be an added advantage.
Demonstrated ability to organize work
Attention to detail is a must
2-3 years related experience in client services, data management, or operations. Education/Certification/License:
Bachelor's Degree in Business, Accounting, Finance or comparable education and experience.
Fundamental understanding of daily tools (Salesforce, MasterTax, MS Office, UKG Ready)
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: UKGLocation(s): Pune
Keyskills: microsoft office applications data management customer service client servicing salesforce documentation auditing workforce management sales authorization case management filing recruitment portfolio product portfolio licensing
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UKG
About Us- Ultimate Kronos Group (UKG) is an American Multinational Technology company, headquartered in the United States. At UKG, our purpose is people. Formed by three leaders in HR solutions, UKG combines the strength and innovation of Ultimate Software, Kronos and PeopleDoc. Our love for all t...
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