Transportation Representative, Transportation Representative
- Amazon
- 0 - 4 years
- Warangal
- 4 days ago
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Job Description
Overview:
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partnersyou ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities:
- Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements Qualitative Requirements
- Graduation in any specialization from a recognized university.
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Work successfully in a team environment as well as independently
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications Logistics background and Experience in similar role
- Proficient in Excel
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Warangal+ View Contact
Keyskills: Matrix Time management Process improvement MS Outlook Windows Management Troubleshooting Logistics Recruitment
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