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Coupa Application Support Engineer @ Zensar

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 Coupa Application Support Engineer

Job Description

  • Provide day-to-day support for Coupa P2P modules including requisitions, purchase orders, invoicing, supplier management, and expenses.
  • Monitor system performance and resolve technical and functional issues in a timely manner.
  • Work closely with procurement, finance, and IT teams to understand business requirements and translate them into system solutions.
  • Manage user access, roles, and permissions within Coupa.
  • Support integration between Coupa and other enterprise systems (e.g., ERP, SSO, middleware).
  • Assist in system upgrades, testing, and deployment of new features or enhancements.
  • Document support procedures, FAQs, and training materials for end-users.
  • Liaise with Coupa support and vendors for issue resolution and product updates.
  • Ensure compliance with internal controls and audit requirements.
Required Skills & Qualifications:
  • Bachelor s degree in Computer Science, Information Systems, or related field.
  • 3+ years of experience in application support , preferably in Coupa or other P2P systems .
  • Strong understanding of procurement and finance processes .
  • Experience with ticketing systems (e.g., ServiceNow, Jira).
  • Familiarity with integration tools (e.g., Dell Boomi, MuleSoft) and ERP systems (e.g., SAP, Oracle).
  • Excellent problem-solving and communication skills .
  • Ability to work independently and manage multiple priorities.
Preferred Qualifications:
  • Coupa certifications or training.
  • Experience with SQL , reporting tools , or data analysis .
  • Knowledge of ITIL practices .

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time

Contact Details:

Company: Zensar
Location(s): Kolkata

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Keyskills:   Procurement Computer science Data analysis Ticketing Application support ERP SAP Oracle SQL Auditing

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Zensar

Zensar Technologies Limited Zensar Technologies is among the top 25 software and BPO services providers in India. It is an RPG Group company. Headquartered in India, Zensar Technologies has marketing presence in US, Europe and Asia Pacific regions. The company has operations and a customer bas...